Quality circles
- Small groups of people who meet and share the responsibility of examining issues related to quality.
- Improves the morale of workers as they feel needed.
Benchmarking
- A business comparing its products, operations and processes to others within the same industry, most commonly the market leader.
- Market leaders are used as a point of reference for targets.
Historical benchmarking: comparing something to the past
Inter-firm benchmarking: comparing to another firm.
Total quality management (TQM)
- A process requiring the whole company to commit to achieving quality standards.
- It is a general approach/philosophy to ensure that quality is the core focus in all functional areas.
- Includes: making workers accountable, monitoring processes, encouraging teamwork, customer reviews, zero defects.
