Business & ManagementIB

Place

Place....Place involves both physical location (i.e., where the product could be bought) and how it gets there (i.e., distribution channels). The distribution channel of a product in a consumer market is the route it takes...
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IB Business Management • Unit 4 Marketing • Place

Place in IB Business Management: Distribution Channels, E-commerce, Formulas, Score Guide and Exam Timetable

Place is the part of the marketing mix that explains how a product or service reaches the customer. In IB Business Management it is not only a shop, warehouse, website, app or country. It is the full access system: channel choice, intermediaries, delivery speed, stock availability, retail format, customer convenience, cost, control, legal limits, digital selling and the quality of the buying experience. A strong Place answer shows how distribution decisions support a business objective, such as market penetration, premium positioning, lower costs, faster growth, sustainability, customer loyalty or international expansion.

Responsive WordPress section MathJax formula bank Inline SVG channel diagram IB score tables 2026 exam timetable HowTo + FAQ schema

Definition

Place is the decision about where, when and through whom a product becomes available to the target market. It connects marketing with operations because a promise made in promotion must be delivered through logistics.

Exam value

Place questions usually reward application and evaluation. The best responses link the channel to the product, target segment, business size, costs, control, competition and stakeholder impact.

Main options

Direct selling, retailers, wholesalers, agents, distributors, marketplaces, franchises, pop-up stores, social commerce, apps, own websites, third-party logistics and hybrid omnichannel models.

Core judgement

There is no universal best channel. The correct choice depends on whether the business needs reach, speed, exclusivity, margin, brand control, stock reliability, data ownership or local expertise.

What “Place” means in the marketing mix

In everyday language, place sounds like a physical location: a supermarket aisle, a boutique, a school canteen, a pharmacy, a shopping mall, a vending machine, a warehouse or a high-street store. In business management, the idea is broader. Place asks how a product travels from the producer to the consumer and how easily the customer can obtain it. A business may have an excellent product and a persuasive promotional campaign, but sales can still fail if the product is unavailable, late, inconvenient, expensive to deliver or distributed through a channel that does not match the brand image.

For IB Business Management, Place sits inside the marketing unit and should be studied with the other Ps. Product decisions affect Place because fragile, bulky, perishable, technical or luxury products need different distribution. Price decisions affect Place because every intermediary may require a margin, making the final price higher. Promotion affects Place because customers who see an advertisement expect the promised product to be available. People, process and physical evidence also connect to Place in service businesses: a restaurant, tutoring centre, bank, app or airline is judged partly by the convenience and reliability of its delivery process.

The cleanest exam definition is: Place is the set of distribution decisions that makes a product or service available to customers in the right location, at the right time, in the right quantity and through the right channel. This definition includes both physical and digital access. A customer might buy directly from a manufacturer’s website, from a retail store, through a marketplace, from a subscription app, from a local distributor or from a sales agent. Each route creates different benefits and disadvantages for the producer, the intermediaries and the final customer.

A high-quality IB answer should not describe channels in isolation. It should explain why a channel suits the business situation. For example, a premium watch brand may use selective or exclusive distribution to protect status and service quality. A soft-drink producer may use intensive distribution because convenience and availability are central to demand. A small craft bakery may sell directly through its own store and social media because direct distribution gives better control and a higher margin. A multinational electronics firm may use a mixed channel because it needs wide reach, expert retailers, online sales data and after-sales support.

Exam focus: Place is often a decision-making topic. Always ask: Does this channel improve reach, reduce cost, protect brand image, improve speed, increase control, reduce risk, satisfy customers or support the firm’s long-term strategy?

Distribution channel diagram: from producer to consumer

The diagram below is inline SVG, so it should remain sharp on mobile, tablet and desktop screens. It shows four common consumer-market routes. The longer the channel, the more intermediaries are involved. Longer channels can increase market coverage and specialist support, but they can also raise costs, slow communication and reduce producer control. Shorter channels can improve control and margins, but the producer may need to handle selling, storage, delivery, customer service and promotion itself.

Distribution channels for Place in the marketing mix Four distribution routes: producer to consumer direct; producer to retailer to consumer; producer to wholesaler to retailer to consumer; producer to agent or distributor to wholesaler to retailer to consumer. Common Distribution Channels Place decisions decide how many steps sit between the producer and the final customer.1. Direct channel Producer Consumer2. One-level channel Producer Retailer Consumer3. Two-level channel Producer Wholesaler Retailer Consumer 4. International routes may add agents, distributors or brokers before wholesalers and retailers.

Direct distribution means the producer sells straight to the customer. The producer may use its own website, store, sales team, subscription model, app, mail order or factory outlet. Direct selling can raise profit per unit because the producer avoids retailer and wholesaler margins. It can also improve customer data, brand control and feedback. The trade-off is that the producer must manage marketing, payment systems, warehousing, delivery, customer service, returns and sometimes international compliance. For a small firm, these tasks can distract from production. For a digital business, direct distribution can be highly scalable, but only when traffic, trust and fulfilment are strong.

Indirect distribution uses intermediaries. A retailer sells to final consumers. A wholesaler buys in bulk and breaks bulk into smaller quantities for retailers. A distributor often specialises in a product category, region or brand portfolio and may provide sales support, technical support or local market knowledge. An agent does not usually take ownership of the goods; instead, the agent negotiates sales on behalf of the producer and earns commission. The key IB judgement is whether the benefit of the intermediary is greater than the margin, loss of control and possible conflict that the intermediary introduces.

Types of Place decisions and distribution strategies

Intensive, selective and exclusive distribution

Intensive distribution aims to place the product in as many suitable outlets as possible. It is common for convenience goods, fast-moving consumer goods and impulse purchases. A customer who wants bottled water, snacks, basic stationery or a soft drink may choose a competing brand if the preferred brand is not immediately available. The advantage is high coverage and convenience; the disadvantage is lower exclusivity, heavy logistics requirements and possible price competition between retailers.

Selective distribution uses a limited number of outlets that fit the product and target market. It is common for electronics, fashion, furniture, cosmetics and products requiring advice or demonstration. The producer gains more control than intensive distribution while still reaching multiple customer groups. The risk is that limited availability may reduce sales volume if customers cannot access the product easily.

Exclusive distribution gives one or very few intermediaries the right to sell a product in a market or region. It is often used for luxury goods, specialist equipment and premium services. The producer protects brand image, service quality and price discipline. The disadvantage is lower market coverage, dependence on a small number of partners and slower expansion if the exclusive partner underperforms.

What intermediaries contribute

Intermediaries create value when they make exchange easier. Retailers provide display, advice, local access, payment convenience, returns handling and sometimes installation. Wholesalers hold inventory, break bulk, reduce the number of transactions for producers and help smaller retailers access stock. Distributors add specialist product knowledge, regional networks, after-sales service, import expertise and sales-force capacity. Agents provide contacts and negotiation skills without necessarily owning the product. A franchisee can also function as a Place strategy because it gives a business local market reach while keeping a recognisable format and brand system.

Intermediaries create risks too. They may demand high margins, push competing brands, fail to represent the product properly, discount in a way that damages positioning or withhold customer data. Channel conflict can happen when a producer sells online at a lower price than its retailers, when two retailers compete aggressively in the same region, or when a marketplace gains so much power that the producer becomes dependent on it. A balanced IB answer identifies both operational benefits and strategic risks.

Digital, social and omnichannel Place

Digital Place includes websites, marketplaces, mobile apps, social commerce, subscription portals, delivery platforms, online booking systems and digital product distribution. It gives businesses broader geographic reach and direct access to customer data. However, online channels still need logistics. Delivery options, returns, packaging, stock accuracy, payment security, website speed and customer support shape the customer’s view of the brand. A digital channel is not automatically low cost; spending on search ads, marketplace fees, fulfilment, returns and technology can be significant.

Omnichannel distribution integrates physical and digital channels. A customer might browse on social media, compare on a marketplace, order through a brand website, collect in store and return by courier. Good omnichannel systems require accurate inventory data and coordination between marketing, operations and customer service. Poor integration creates frustration: the website says an item is available but the store has no stock; the app offers delivery but the courier misses the promised slot; the retailer accepts returns but the process is slow or unclear.

How to evaluate a Place decision

Evaluation means making a supported judgement, not only listing advantages and disadvantages. A strong evaluation weighs the decision against the business objective and context. For example, a direct-to-consumer strategy may be best for a niche premium skincare brand because it protects margin and gives access to customer data. The same strategy may be weak for a mass-market detergent because customers expect availability in supermarkets and may not visit the producer’s website for a routine purchase. The evaluation should also consider time. A direct channel may be costly at first but valuable over several years if it builds loyalty and reduces dependence on retailers.

Good concluding phrases include: “This is likely to be effective if…”, “The decision depends mainly on…”, “The most important factor is…”, and “In the short term…, but in the long term…”. These phrases force a judgement and prevent a descriptive ending.

Formula bank for Place questions and quantitative support

Place is often explained qualitatively, but quantitative evidence makes analysis stronger. The formulas below are useful when a question includes data about margins, costs, price, stock, break-even, delivery or channel performance. MathJax is loaded at the end of this section so the formulas render in mathematical notation. The formulas are not a substitute for business judgement; they help you support a judgement with numerical evidence.

Final consumer price through channel margins \( P_c = C_m(1+m_w)(1+m_r) \)

Where \(P_c\) is consumer price, \(C_m\) is manufacturer cost or selling price into the channel, \(m_w\) is wholesaler margin/markup rate and \(m_r\) is retailer margin/markup rate. More intermediaries can raise the final price unless they also create efficiency or volume.

Gross profit margin \( \text{Gross profit margin}=\frac{\text{Sales revenue}-\text{Cost of goods sold}}{\text{Sales revenue}}\times100 \)

Use this to compare direct and indirect channels. Direct selling may improve margin, but the business may incur additional fulfilment, website and customer service costs.

Markup \( \text{Markup}=\frac{\text{Selling price}-\text{Cost}}{\text{Cost}}\times100 \)

Markup shows how much a channel member adds above cost. High retail markups can support service, display and advice, but they can also make the product less competitive.

Break-even quantity for a channel \( Q_{BE}=\frac{\text{Fixed costs}}{\text{Selling price per unit}-\text{Variable cost per unit}} \)

A new store, warehouse or website may add fixed costs. A business should estimate the number of units required to cover those costs before choosing the channel.

Inventory turnover \( \text{Inventory turnover}=\frac{\text{Cost of goods sold}}{\text{Average inventory}} \)

Higher turnover suggests stock is selling quickly. Very low turnover may mean poor outlet choice, weak demand, overstocking or a mismatch between product and customer location.

Reorder point \( ROP=(d\times L)+SS \)

Where \(d\) is average demand per period, \(L\) is lead time and \(SS\) is safety stock. This links Place to operations because availability depends on reliable replenishment.

Numeric distribution \( \text{Numeric distribution}=\frac{\text{Outlets carrying the brand}}{\text{Total relevant outlets}}\times100 \)

This is useful for evaluating intensive or selective distribution. A high percentage indicates broad availability, but it says little about the quality or sales power of those outlets.

Weighted distribution \( \text{Weighted distribution}=\frac{\text{Category sales in outlets carrying the brand}}{\text{Total category sales in all outlets}}\times100 \)

Weighted distribution is stronger than numeric distribution when outlets differ in sales importance. A brand may be in fewer stores but still cover stores with high category sales.

Worked example: direct versus retailer channel

A producer sells a premium water bottle. Direct online selling gives a price of $40, a variable cost of $18 and monthly website/fulfilment fixed costs of $22,000. Selling through retailers gives a producer selling price of $28, a variable cost of $18 and lower fixed selling costs of $6,000 because retailers handle display and customer access.

Direct channel contribution per unit is \(40-18=22\). Break-even is \(Q_{BE}=\frac{22000}{22}=1000\) units. Retail channel contribution per unit is \(28-18=10\). Break-even is \(Q_{BE}=\frac{6000}{10}=600\) units. The direct channel offers a higher contribution per unit but requires more sales to cover fixed costs. A strong evaluation would say that direct selling is attractive if the brand has enough traffic and loyalty to sell more than 1,000 units per month, while retail distribution is safer if the producer needs existing customer footfall, lower fixed costs and faster market access.

IB Business Management course connection

IB Business Management is part of the Diploma Programme Individuals and Societies group. The current subject briefs identify Business Management as a course that develops knowledge of business content, concepts and tools for decision-making. The course uses the interdisciplinary concepts of creativity, change, ethics and sustainability. Place can connect to all four. Creativity appears in new channels such as social commerce, pop-up stores and subscription models. Change appears in the move from single-channel retail to omnichannel fulfilment. Ethics appears in fair treatment of distributors, truthful delivery promises, responsible data use and accessible service. Sustainability appears in packaging, delivery emissions, reverse logistics, local sourcing and circular-economy models.

Place is mainly located in Unit 4: Marketing, especially the marketing mix. It also connects with Unit 5: Operations Management because location, stock control, production planning, quality management and logistics influence product availability. This cross-unit nature is important for Paper 1 and Paper 2 because stimulus material rarely isolates topics. A case may include a pricing issue, a brand-positioning objective, production capacity limits, cash-flow pressure and a decision about whether to sell through retailers, an app or a foreign distributor. The strongest students use Place to connect the case, not to recite a textbook list.

Course areaSL recommended hoursHL recommended hoursPlace connection
Unit 1: Introduction to business management2020Business objectives, stakeholders, growth and multinational companies influence whether the business chooses local, national or international channels.
Unit 2: Human resource management2035Retail, logistics and online customer service require training, communication, leadership and sometimes industrial relations decisions.
Unit 3: Finance and accounts3045Channel choice affects margin, stock costs, working capital, break-even, investment appraisal and cash flow.
Unit 4: Marketing3035Place is part of the seven Ps and should be evaluated with product, price, promotion, people, process and physical evidence.
Unit 5: Operations management1545Location, lean production, quality, crisis planning, R&D and management information systems affect availability and delivery reliability.
Business management toolkit1035Tools such as decision trees, Ansoff matrix, BCG matrix, force-field analysis and financial ratios can support Place decisions.
Research time for Paper 1 pre-released statement55Students should research the industry, channel norms, logistics issues, competitors and current events linked to the pre-released context.
Internal assessment2020A Place-focused IA could evaluate whether a real business should open a new outlet, move online, use a delivery platform or change distributor.

The assessment objectives matter for how this topic is written. AO1 requires knowledge and understanding of terms such as direct distribution, retailer, wholesaler, agent, distributor and intensive distribution. AO2 requires application and analysis, so you must connect those terms to the stimulus. AO3 requires synthesis and evaluation, so you must weigh alternatives and reach a judgement. AO4 requires relevant skills, including selecting business tools, interpreting data and communicating conclusions clearly. A Place essay that only defines intermediaries is unlikely to score highly because it does not show enough analysis or evaluation.

Next IB Business Management exam timetable

Last verified: May 2026. The IB publishes official DP and CP examination schedules by session. Exam start times depend on the school’s allocated exam zone, and students should always confirm the final local time with their DP coordinator. The next published Business Management session after the May 2026 examination window is the November 2026 session. The May 2026 dates are included because they are still useful for students comparing sessions, planning retakes and understanding the paper sequence.

SessionDateSessionBusiness Management paperDurationLevel
November 2026Wednesday 28 October 2026AfternoonPaper 11 hour 30 minutesSL and HL
November 2026Wednesday 28 October 2026AfternoonPaper 31 hour 15 minutesHL only
November 2026Thursday 29 October 2026MorningPaper 21 hour 30 minutes for SL; 1 hour 45 minutes for HLSL and HL
May 2026Wednesday 29 April 2026AfternoonPaper 11 hour 30 minutesSL and HL
May 2026Wednesday 29 April 2026AfternoonPaper 31 hour 15 minutesHL only
May 2026Thursday 30 April 2026MorningPaper 21 hour 30 minutes for SL; 1 hour 45 minutes for HLSL and HL

Countdown helper

This script counts down to the published November 2026 Business Management Paper 1 date using a general afternoon placeholder time. Confirm exact local start time with your IB coordinator.

Countdown loading…

A practical revision plan should treat the timetable as a planning tool, not just a date list. Paper 1 and HL Paper 3 occur on the same day in both listed 2026 sessions, which means HL students must protect energy and avoid leaving Paper 3 practice until the final week. Paper 2 is scheduled the next morning, so students should complete quantitative practice earlier. The final 48 hours should be used for light review, formula recall, command terms, case-study themes and sleep rather than learning whole new units.

Score guidelines, assessment weights and score calculator

IB students receive grades from 7 to 1 for each DP course, with 7 being the highest. The full Diploma score combines subject grades and the DP core; the diploma is normally awarded from 24 points subject to the IB’s other conditions. The IB does not set a universal passing mark for an individual course. Grade boundaries are not fixed percentages; they vary by subject, component and examination session. Senior examiners use grade descriptors and candidate performance when determining boundaries. For that reason, any online calculator can only estimate performance and should not be treated as an official prediction.

LevelComponentFormatTimeWeighting
SLPaper 1Pre-released statement giving context and background for an unseen case study1 hour 30 minutes35%
SLPaper 2Unseen stimulus material with quantitative focus1 hour 30 minutes35%
SLInternal assessment / business research projectReal business issue or problem using a conceptual lens20 hours30%
HLPaper 1Pre-released statement giving context and background for an unseen case study1 hour 30 minutes25%
HLPaper 2Unseen stimulus material with quantitative focus1 hour 45 minutes30%
HLPaper 3Unseen stimulus material about a social enterprise1 hour 15 minutes25%
HLInternal assessment / business research projectReal business issue or problem using a conceptual lens20 hours20%

Grade descriptor summary for Individuals and Societies

The table below is a revision-friendly summary. It compresses the official idea into student language, so students can see what changes between a mid-level response and a top-level response. For Place questions, the movement from Grade 4 to Grade 7 usually comes from clearer terminology, stronger application to the business, better use of data, deeper stakeholder analysis and a more balanced final judgement.

IB gradeRevisionTown score guideline for Place answers
7Conceptual, precise and fully developed. Uses correct terminology, case evidence, data and stakeholder perspectives. Evaluates channel options and reaches a supported judgement.
6Detailed and coherent. Applies Place theory well and analyses effects competently. Evaluation is present, though it may be less sophisticated or less balanced than a Grade 7 answer.
5Sound knowledge with some relevant analysis. The answer is structured and mostly applied, but may become descriptive or may not develop evaluation fully.
4Adequate understanding. Uses some correct terms and basic application, but analysis may be thin, repetitive or not clearly linked to business objectives.
3Some knowledge. The response may define Place or list channels, but links to the stimulus, data and judgement are limited.
2Limited knowledge and weak structure. Terminology may be vague and the answer may not explain consequences for the business.
1Very limited relevant business understanding. The answer may be mostly general opinion with little connection to Place or the case.

Answer-level score table for common command terms

Command termTypical expectationHow to score higher on Place
Define / IdentifyState the meaning or name the relevant channel.Use precise wording: direct distribution, indirect channel, retailer, wholesaler, agent, distributor, intensive, selective or exclusive distribution.
ExplainGive a reasoned link between a channel and a consequence.Write “because” and “therefore”. Example: “Using wholesalers reduces transaction costs because the producer sells in bulk; therefore managers can focus on production.”
AnalyseBreak the issue into causes and effects for the business and stakeholders.Discuss cost, control, market reach, customer convenience, speed, brand image and risk. Use stimulus details, not generic claims.
Discuss / EvaluatePresent balanced arguments and make a judgement.Compare at least two channel options, weigh short-term versus long-term effects, identify the decisive factor and finish with a justified recommendation.
RecommendChoose an action and justify it with evidence.State the selected channel, explain implementation, consider limitations and show why it is better than realistic alternatives.

Interactive Place tools for revision

Channel choice helper

Select the business context and generate a channel recommendation to practise evaluation language.

Choose options and click recommend.

Mini quiz

Test the core concepts. Each question has one best answer.

1. Which strategy is most suitable for convenience goods?

2. What is the main benefit of direct distribution?

3. Why might a producer use an agent?

Answer all questions, then check.

How to write a top Place paragraph

Use the PEEEL structure: Point, Evidence, Explain, Evaluate, Link. For example: “A selective distribution strategy is likely to suit the business because the product is premium and needs in-store advice. The case states that the firm competes on quality rather than low price, so selling through carefully chosen specialist retailers would protect brand image and provide customer support. This may reduce market coverage compared with intensive distribution, but the loss of volume could be justified if it maintains higher margins and avoids discounting. Therefore, selective distribution is the stronger option if the business wants controlled growth rather than mass-market reach.” This paragraph scores better than a definition because it applies the channel to objectives, weighs a limitation and reaches a judgement.

Revision checklist

Know the terms

Direct, indirect, retailer, wholesaler, distributor, agent, franchise, intensive, selective, exclusive, omnichannel, logistics, inventory turnover and channel conflict.

Apply to context

Always refer to product type, target market, business size, finance, objectives, competition, customer behaviour and operational capacity.

Use numbers

When data is provided, calculate margin, markup, break-even, stock turnover or weighted channel score. Use the number in the sentence, not only as a separate calculation.

Evaluate trade-offs

Compare reach with control, speed with cost, exclusivity with sales volume, retailer expertise with producer margin, and online convenience with delivery risk.

How to analyse a Place decision in five steps

Step 1: Identify the objective

Ask what the business is trying to achieve. Growth, premium positioning, lower costs, entering a new market, improving customer convenience and reducing risk all lead to different channel choices.

Step 2: Diagnose the product

Consider whether the product is perishable, bulky, technical, digital, luxury, seasonal, low-value, high-value or service-based. Product characteristics shape delivery, storage and customer support needs.

Step 3: Match the customer journey

Identify where customers search, compare, buy, collect and return. A youth fashion brand may need social commerce; an industrial supplier may need B2B procurement portals and distributor relationships.

Step 4: Compare channel economics

Estimate margins, fixed costs, variable costs, stock risks, delivery costs, platform fees and break-even volume. The most visible channel is not always the most profitable.

Step 5: Make a justified judgement

Choose the strongest channel for the case. Explain why it is better than alternatives, what risks remain and what condition must be met for the decision to succeed.

Frequently asked questions about Place in Business Management

What does Place mean in IB Business Management?

Place means the distribution decisions that make a product or service available to the target customer. It includes physical location, digital access, distribution channels, intermediaries, logistics, delivery, stock availability, returns and the buying process. In exam answers, Place should be linked to the business objective and the needs of the target market.

What is the difference between direct and indirect distribution?

Direct distribution means the producer sells directly to the final customer through its own store, website, app, sales team or subscription model. Indirect distribution uses intermediaries such as retailers, wholesalers, agents or distributors. Direct distribution usually gives more control and data, while indirect distribution often gives faster reach and local expertise.

When should a business use intensive distribution?

Intensive distribution is suitable when availability is a major reason customers buy the product. It is common for convenience goods and fast-moving consumer goods, where customers may quickly choose a competitor if the brand is not available. The disadvantage is that the producer may face high logistics demands, lower exclusivity and less control over retail presentation.

Why might a business choose exclusive distribution?

Exclusive distribution is useful when a business wants to protect brand image, provide specialist service, maintain price discipline or build scarcity. Luxury products, premium equipment and specialist services often use this approach. The risk is limited market coverage and dependence on a small number of channel partners.

How does e-commerce change Place decisions?

E-commerce expands geographic reach and can provide customer data, but it also creates operational requirements. A business needs reliable website performance, online payment security, fulfilment, packaging, delivery options, returns and customer service. Online Place is therefore both a marketing and operations decision.

What are the most useful formulas for Place questions?

The most useful formulas are gross profit margin, markup, break-even quantity, inventory turnover, reorder point, numeric distribution and weighted distribution. Use formulas only when they help answer the decision. For example, break-even can compare a direct website channel with a retail channel, while inventory turnover can show whether stock is moving efficiently through outlets.

How do I score highly on a Place essay question?

Define the relevant channel briefly, apply it to the case, explain the effect on costs, control, reach, customer convenience and brand image, then evaluate the trade-off. A top answer uses stimulus evidence, data if available, stakeholder impact and a clear judgement. Avoid writing a generic list of advantages and disadvantages.

What are the next IB Business Management exam dates?

For the official November 2026 schedule, Business Management Paper 1 and HL Paper 3 are listed on Wednesday 28 October 2026 in the afternoon session. Business Management Paper 2 is listed on Thursday 29 October 2026 in the morning session. Students must confirm exact local start times with their IB coordinator because start times depend on exam zone.

Is the score calculator on this page an official IB grade predictor?

No. The calculator applies the official component weightings to practice percentages, but the output is only a revision estimate. Official grades depend on IB marking, moderation and grade boundaries for the specific session. Use the calculator to identify weak components and plan revision priorities.

Can Place be used in an Internal Assessment?

Yes. A real business issue could ask whether a business should open a new outlet, close a branch, use a delivery platform, sell through a marketplace, enter a foreign market through a distributor, introduce click-and-collect or switch from intensive to selective distribution. The IA must still follow IB requirements and use appropriate business tools and evidence.

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